The Client
Our client was formed as a result of the increasing IT demands from the groups other customers for down to earth, honest, reliable IT support. Our client’s IT customers are mostly in Adelaide, and their group of companies has reach through to Melbourne and Sydney.
Culture
They are a professional services group of companies, and you will enjoy their central location and office fitout. Depending on schedules and projects, you will find yourself working from the office, or at customer’s premises. They are after someone who is down to earth and has exceptional customer service skills.
About the role
This position reports to the group’s IT Director. They require someone who is autonomous and able to think on their feet. Systems and processes have been put in place, and they require an individual who is able drive these systems further while providing support to the current customer base.
You will be exposed to many technologies, applications, systems, providing you the opportunity to up-skill, provide proactive solutions and never get bored!
Duties and responsibilities
Provide phone, email and support to customers for a range of IT related issues.
You will have experience maintaining and deploying servers and technologies including the below:
- Active Directory
- Exchange and Office 365
- Windows Server 2003-2016
- Desktop Support from Windows 7 to 10
- Routing, switching, firewalls (preferably Cisco)
- Must have experience liaising with 3rd party support
Skills and Experience
- Must have at least 2 + years previous IT experience in helpdesk or onsite roles
- Related qualifications including CCNA, MCSE or University education
Ready to apply?
If you are interested in the role, please share an up-to-date copy of your resume and cover letter.